Frequently Asked Questions (FAQ)
Q: What is the story behind your company?
A: Our company has a rich heritage rooted in over 50 years of candle-making expertise from Turkey. Founded by a visionary woman entrepreneur, it has grown into a family business where three generations now work together to bring our unique creations to life. Inspired by Turkey’s archaeological history, we manufacture candles that blend historical significance with modern elegance. While we honor the past with our historically inspired designs, we also embrace the present with our collection of contemporary, stylish candles. As the exclusive manufacturer of these authentic candles, we are now bringing our passion and experience to the UAE, offering a wide range of candle sizes to suit any setting or occasion.
Q: What types of candles do you offer?
A: We offer a wide range of candles, from 5 cm diameters everyday candles to 70 cm diameter centerpieces, including botanical candles, scented candles, and unscented candles. We also have seasonal and limited edition collections.
Q: How do I place an order?
A: You can place an order directly on our website. Simply browse our products, add your desired items to the cart, and proceed to checkout.
Q: What are your shipping options?
A: We offer free shipping on orders over 200 AED. Standard shipping cost for orders below 200 AED is 20 AED in all UAE.
Q: What is your return policy?
A: We accept returns on unused and unopened candles within 30 days of purchase. If you are not satisfied with your purchase, please contact our customer service team for assistance.
Q: How can I contact customer service?
A: You can reach us via email at info@taycandleuae.com. Our support team is available 24/7.
Q: How should I care for my candle?
A: To ensure a clean and even burn, trim the wick to 0.5 cm before each use. Allow the wax to melt across the entire surface before extinguishing the candle to prevent tunneling.
Q: What should I do if my candle starts to tunnel?
A: Tunneling can often be fixed by allowing the candle to burn for longer periods, ensuring the wax melts evenly across the surface. You can also use a foil wrap around the candle's top edge to help the wax melt more evenly.
Q: How do I safely extinguish a candle?
A: Use a candle snuffer or gently blow out the flame. Avoid using water to extinguish a candle as it can cause the hot wax to splatter.
Q: Do you offer custom candles or bulk orders?
A: Yes, we offer custom candles and bulk orders for special events, weddings, corporate gifts and HORECA businesses. Please contact us directly for more details and pricing.